Pension matters relating to State Governments are dealt with by the respective State Governments. Pension matters for Government of India are separately dealt with for Defence, Railways, Posts, Telecommunications and Civil employees. We in the Central Pension Accounting Office alongwith Ministries/Departments of Government of India including Department of Pensions and Pensioners Welfare and Banks play a role in pension matters only as regards Central Civil employees.

For pension matters relating to employees of or rules and procedures governing these matters of Defence, Railways, Posts and Telecommunications reference has to be made to the relevant Ministries/Departments and organisations thereunder.

Broadly stated on the Civil side pension cases flow from sanctions to disbursements as given below:

S.No. Activity Concerned Authority
1. Processing and sanction of retirement benefits of employees Department from where the pensioner retired
2. Preparation and issue of pension payment order(PPO)/amendment authority for revision of pension and forwarding the same to CPAO for those employees opting to draw pension from banks Pay & Accounts Office (PAO)
3. Issue of Special Seal Authority to the concerned Central Pension Processing Centre (CPPC) of the Bank Central Pension Accounting Office (CPAO)
4. Maintenance of Prescribed records and Onward transmission to Paying Branch from which pensioner opted to draw pension. Central Pension Processing Centre (CPPC) of the Bank
5. Disbursement of Pensions Paying Branch (pension disbursing authority) opted by the Pensioner.

As would be seen above different authorities deal with different aspects of retirement benefits. The table below indicates the authorities which deal with specific issues relating to pension matters. It has been given so that the relevant authorities are approached to deal with issues which fall within their purview. This would pre-empt avoidable inconvenience, delay, un-necessary paperwork.

S.No. Subject Concerned Authority
1. Processing, calculation and sanction of retirement benefits or revision thereof
Payment of
  • Retirement/Death Gratuity
  • Leave Encashment
Disputes regarding fixation of retirement benefits
Payment of commuted value where payment is not opted from the bank Sanction of family pension to other eligible members where both pensioner and spouse expired
Sanction of monthly medical allowance
Head of Office where employee last served
2. Any policy matter with regard to retirement benefits excluding matters pertaining to accounting procedure and sanction of dearness relief Department of Pensions & Pensioners Welfare
3. Disbursement of pension and dearness relief after receipt of special seal authority/Government orders
Calculation of arrears of pension/family pension
Disbursement of fixed monthly medical allowance
Sanction of claims
Restoration of commuted portion of pension after 15 years
Application for the grant of family pension on the death of pensioner alongwith death certificate
Transfer of pension payment from one branch/bank to another
Concerned Bank
4. Issue of special seal authority to bank on receipt of PPO/revision authority from Pay & Accounts Office for those opting to draw pension from banks
Sanction of payment of time barred claims for period more than 1 year but less than 3 years
Accounting procedure
Any grievance pertaining to banks
Central Pension Accounting Office
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